# Platform agents agent troubleshooting

### a. **The AI is unreachable**

If you get an error message that the AI is currently unreachable, there may be a few causes.

![Error message stating the AI is currently unreachable](/media/t/75c5dc71-055f-4496-bcaf-6966eeb0b645/p/6557597f-ed9e-4a60-b7d4-61f66fcfad15/d8923cb4eba63a2ae4ae88da38eacaf959dbd93c9335f93eb3c748ecd4874519.png/raw)

1. **Too much context data**: This error can also appear if too much context data is being pulled into each prompt through a combination of pinned data, context, Q\&A, and searchable sources. This happens because the data the agent reviews each time is running up against the AI's length limits. Reducing the amount of data that the AI reviews every time can resolve the issue.
   1. Sometimes having too many pinned sources, or pinned sources that are too large, can alone cause this issue as those sources will be read by the AI in their entirety each time a user asks a question. Try moving your pinned sources to searchable sources to resolve the issue.
   2. If that does not work, try reducing the volume of other context being considered in each prompt. Start by reducing the number of chunks returned when your agent searches for relevant data. If you are still seeing problems, contact Credal support for assistance.
2. **System outage**: This error can also appear if the AI provider is experiencing an outage or degraded performance. Credal monitors for outages and will automatically fail over to another model to keep your agent running. If the issue persists, you can also manually switch your agent to a model from a different provider in the [model selector](https://docs.credal.ai/user-guide/platform/agent-builder/configuration/choosing-a-model).

## Related pages

- [API v1 is currently under development](./apis-coming-soon.md)
- [Credal | Documentation](../index.md)
- [Actions](./concepts-actions.md)
- [Getting Started](./getting-started-index.md)
- [Introduction](./getting-started-introduction.md)
- [Overview](./overview-overview.md)
- [Agent Builder](./platform-agent-builder.md)
- [Oauth setup](./apis-oauth-setup.md)
- [Agents](./concepts-agents.md)
- [Quickstart](./getting-started-quickstart.md)

# Agent Instructions

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