# IT Security Agent

IT Security teams are the backbone of any successful enterprise. They spend considerable time ensuring that employees have the resources they need to do great work. Much of this work involves answering user questions using internal documentation, running IT automations to perform password resets,access grants,etc., and creating Jira tickets to track issues and deflection. This tutorial will walk you through how to build an Agent that can do all of these things automatically for users.

Our Ask IT Agent is going to be able to do 3 things

1. Call internal tooling to run automations
2. Answer complex questions using enterprise knowledge
3. Track user requests in Jira

We are going to use a combination of data sources, prompting, and actions to accomplish this. If you are a beginner or want a refresher on Agent building, see [Setting Up An Agent](https://docs.credal.ai/user-guide/platform/agent-builder/configuration/setting-up-an-agent) first.

## Tutorial Path

1. [Answer Questions with Data](https://docs.credal.ai/user-guide/getting-started/tutorials-common-first-agents/it-security-assistant/answer-questions-with-data)
2. [Track Tickets in Jira](https://docs.credal.ai/user-guide/getting-started/tutorials-common-first-agents/it-security-assistant/track-tickets-in-jira)
3. [Publish to Slack](https://docs.credal.ai/user-guide/getting-started/tutorials-common-first-agents/it-security-assistant/publish-to-slack)

We can start by creating the Agent and giving it a name and description. Begin with [Answer Questions with Data](https://docs.credal.ai/user-guide/getting-started/tutorials-common-first-agents/it-security-assistant/answer-questions-with-data).

![Create Agent](/media/t/75c5dc71-055f-4496-bcaf-6966eeb0b645/p/6557597f-ed9e-4a60-b7d4-61f66fcfad15/739b3d4c5f7eb5e88f86eedaec9887c814894e6262120cac99589d976c876bb1.png/raw)

## Related pages

- [Answer User Questions](./getting-started-tutorials-it-security-use-data.md)
- [Tracking Requests in Jira](./getting-started-tutorials-it-security-connect-to-jira.md)
- [Publishing to Slack](./getting-started-tutorials-it-security-deploy-to-slack.md)

# Agent Instructions

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